How to Check Payment Status
Explains how store owners can verify whether an order payment has succeeded, remains pending, or failed before packaging goods.
Before You Begin
- Open the order record in your Admin Panel.
Step-by-Step Instructions
Step 1: Open Orders Table
Navigate to Commerce -> Sales -> All Orders.
Step 2: Check Payment Column
Check the payment badge for each order indicating whether it was placed via Cash on Delivery, an online payment method, bank transfer, or UPI.
Figure 106.1: UPI Transfer Queue at /upi-transfers for Manual Payment Verification
Step 3: Verify Manual UPI / Bank Transfers
For manual payments, navigate to Commerce -> Sales -> UPI Transfer Queue or Bank Transfer Queue to verify customer transaction UTRs against your bank statement.
What You Should See
- A clear status badge indicating the payment disposition of the transaction.
Common Problems & Troubleshooting
Problem: Uncertain Payment Disposition
Solution: Check your payment provider transaction logs to verify funds settlement if status is unclear.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| UPI Transfer Queue | Dedicated reconciliation dashboard showing customer-submitted UPI UTRs. | Compare customer-submitted 12-digit UTR against your bank SMS alerts and click Approve to mark the order paid. |