How to Handle Customer Order Changes
Explains how to process buyer modification requests (such as address corrections or variant swaps) before an order is dispatched.
Before You Begin
- Check the current status of the order to ensure it has not yet shipped.
Step-by-Step Instructions
Step 1: Review Modification Request
Inspect customer communication to identify requested changes (e.g. updated apartment number or different shirt size).
Step 2: Update Shipping Address or Notes
If address changes are needed, update the shipping address in the order record or document it in order notes.
Step 3: Adjust Inventory if Items Changed
If the customer swapped a variant, verify stock availability and adjust inventory counts manually.
What You Should See
- An updated order record reflecting the buyer modifications prior to fulfillment.
Common Problems & Troubleshooting
Problem: Order Dispatched Before Change Request Received
Solution: Inform the customer that the parcel is already in transit and provide courier tracking details to facilitate delivery.