How to Update an Order Status
Provides direct procedural instructions for changing the operational status of an order as it progresses through fulfillment.
Before You Begin
- Confirm the physical status of the customer package.
Step-by-Step Instructions
Step 1: Access Orders Queue
Navigate to Commerce -> Sales -> All Orders in your Admin Panel.
Step 2: Open Order Details Dialog
Click on the order requiring a status update.
Step 3: Select New Status
In the order actions, click and save Fulfill Item then choose the updated stage: Confirmed, Refunded, Delivered, Pending, or Cancelled.
Step 4: Provide Logistics Details if Shipped
When selecting inshipping, enter the Carrier Name and Tracking Number in the prompt modal.
Step 5: Confirm Status Change
Save the status update. The system automatically records the timestamp.
What You Should See
- The updated status badge displayed on the order summary and reflected in order filter views.
Common Problems & Troubleshooting
Problem: Accidentally Selected Cancelled Status
Solution: Contact the customer and update order notes to clarify the intended status.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Status: Pending | Order has been placed but processing or packaging has not yet begun. | Default state for new incoming orders waiting for warehouse packing. |
| Status: In Process | Indicates the warehouse is actively picking and packing the merchandise. | Indicates active warehouse picking and packing. |
| Status: In Shipping | Package has been handed over to the courier partner with active tracking. | Triggers shipping confirmation with courier name and tracking code. |
| Status: Delivered | Courier confirmed successful delivery to the customer. | Marks fulfillment as delivered and updates the order record. |