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Docs/merchant guides/Understanding the Shopiators Order Lifecycle

Understanding the Shopiators Order Lifecycle

Explains the progression of an order from customer submission to final delivery, clarifying each status state.

Before You Begin

  • Understand your standard fulfillment timeline from order receipt to courier pickup.

Step-by-Step Instructions

Step 1: Placement & Verification

The order is received with details confirmed and inventory reserved.

Step 2: Processing & Packaging

The merchant prepares the physical parcel and verifies items against the packing slip.

Step 3: Dispatched & In Transit

The courier collects the parcel, tracking is attached, and the order status reflects transit.

Step 4: Delivered & Complete

The customer receives the package and the transaction lifecycle completes.

What You Should See

  • Clear progression of orders through standardized lifecycle stages in your admin view.

Common Problems & Troubleshooting

Problem: Order Remains in Processing Indefinitely

Solution: Update the status to Shipped once the package has been handed over to the courier.

Related Help Articles

  • How to Update an Order Status
  • How to Mark an Order as Delivered

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