How to Process a Cash on Delivery Order
Details the operational procedures for fulfilling Cash on Delivery (COD) orders where payment is collected by the delivery courier upon delivery.
Before You Begin
- Review the order total to confirm it satisfies your store COD threshold rules.
Step-by-Step Instructions
Step 1: Review COD Order Details
Open the COD order from the Orders list and verify the customer contact details.
Step 2: Optionally Confirm via Customer Contact
Many merchants send a quick confirmation message to verify the delivery address and buyer intent.
Step 3: Package Merchandise with COD Label
Pack the product securely and mark the consignment as Cash on Delivery with the exact amount to collect.
Step 4: Hand Over to Courier
Dispatch through your courier partner and attach tracking information to the order.
What You Should See
- A COD order prepared for delivery with clear payment collection instructions on the shipping label.
Common Problems & Troubleshooting
Problem: Customer Unreachable for COD Verification
Solution: Place the order on hold temporarily and send an email or message to confirm delivery availability.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Payment Method: COD | Flags the order as Cash on Delivery where the courier collects payment at the door. | Specifies that delivery personnel collect the stated order total upon doorstep delivery. |
| Verification Call Before Dispatch | Best practice recommendation to confirm buyer address and phone number for COD. | Helps verify customer details and address accuracy before dispatching Cash on Delivery parcels. |