Understanding Successful, Pending and Failed Payments
Clarifies the meaning of each payment status state in the Admin Panel to prevent shipping unpaid merchandise.
Before You Begin
- Familiarize yourself with your store active payment methods.
Step-by-Step Instructions
Step 1: Successful (Paid)
The customer transaction has been authorized and captured; the order is safe to package and ship.
Step 2: Pending
The payment has been initiated but settlement confirmation is awaiting bank or courier updates.
Step 3: Failed
The transaction was declined by the bank or cancelled by the user; merchandise should not be dispatched.
What You Should See
- Accurate understanding of order payment conditions across your fulfillment operations.
Common Problems & Troubleshooting
Problem: Order Dispatched While Payment Pending
Solution: Establish a strict store policy that only Paid or confirmed COD orders are packed for courier handover.