How to Handle Out-of-Stock Products
Explains how the platform handles items with zero inventory and how merchants can manage customer expectations when items are unavailable.
Before You Begin
- Identify which products currently have zero physical inventory.
Step-by-Step Instructions
Step 1: Set Inventory to Zero
In the product editor, set the available stock count to 0 when inventory is exhausted.
Step 2: Verify Storefront Sold Out State
Open the product page on your storefront to confirm that the Add to Cart button indicates the item is unavailable.
Step 3: Update Product Description with Restock Notes
Optionally add an estimated restock timeline in the product description to keep interested shoppers informed.
What You Should See
- An Out of Stock or Sold Out indicator preventing customers from placing orders for unavailable inventory.
Common Problems & Troubleshooting
| Common Problem | Recommended Solution |
| Customers Still Ordering Sold-Out Items | Confirm that stock quantity is set to 0 and that product changes were saved. |