How to Add Tracking Information
Details how to enter courier tracking numbers and carrier references into an order record so customers can track their parcels.
Before You Begin
- Obtain the tracking number or consignment code from your courier receipt or manifest.
Step-by-Step Instructions
Step 1: Locate the Dispatched Order
In the Admin Panel, select Orders and open the specific customer order.
Step 2: Open Tracking Section
Locate the Tracking Information or Fulfillment panel on the order screen.
Step 3: Enter Carrier and Number
Input the courier name and the exact tracking number provided upon dispatch.
Step 4: Save Tracking Details
Save changes to link the tracking code to the customer order record.
What You Should See
- The tracking number and carrier name displayed on the order details screen.
Common Problems & Troubleshooting
Problem: Tracking Number Shows Invalid at Courier Website
Solution: Courier tracking systems can take a few hours after physical handover to scan and activate tracking records online.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Shipping Carrier | Specifies the logistics courier handling physical parcel delivery. | Enter carrier names like “Shiprocket”, “Delhivery”, “Blue Dart”, or “India Post”. |
| Tracking Number / AWB | The unique tracking code or Air Waybill number assigned by the courier. | Allows customers to track live parcel progress directly on the courier website. |