How to Handle Return-to-Origin Orders
Explains standard warehouse receiving and inventory procedures when an undelivered parcel returns to your fulfillment center.
Before You Begin
- Designate a dedicated inbound staging area for returned parcels.
- Have order records accessible in your Admin Panel.
Step-by-Step Instructions
Step 1: Inspect Inbound Returned Parcel
Upon delivery from the courier, check that outer packaging is intact and verify that the shipping label matches the returned order ID.
Step 2: Check Product Condition
Unbox the package and inspect items to confirm they remain unused, undamaged, and complete with all tags.
Step 3: Update Order and Inventory Records
Mark the order status as Returned/RTO in the Admin Panel and restock undamaged items back into available product inventory.
Step 4: Process Payment Reconciliations
If the order was prepaid, process the refund per your store return policy, deducting allowable shipping fees if specified in your terms.
What You Should See
- Returned merchandise accurately audited, restocked, and reflected in inventory counts.
Common Problems & Troubleshooting
Problem: Returned Package Arrives Damaged or Tampered
Solution: Photograph the damaged parcel and file a freight claim promptly with your courier service.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Enable Partial Advance | Requires a small upfront token payment online before shipping a COD parcel. | Collecting ₹100 online helps confirm buyer intent before dispatch and reduces COD Return-to-Origin (RTO) rates. |
| COD Charges (Handling Surcharge) | Adds a fee (e.g. ₹50) when COD is chosen to offset return logistics costs. | Incentivizes shoppers to select online payment methods to ensure confirmed delivery. |