What Should I Do With a Pending Payment?
Details how to manage customer orders marked as pending payment to manage reserved inventory while giving buyers time to complete transactions.
Before You Begin
- Understand your configured payment gateways and standard settlement flows.
- Establish a store fulfillment policy regarding pending transaction holds.
Step-by-Step Instructions
Step 1: Filter for Pending Orders
In your Admin Panel, go to Orders and filter the order list by Payment Status set to Pending.
Step 2: Hold Order Fulfillment
Do not pack or dispatch items while the payment status remains pending, as settlement has not been confirmed.
Step 3: Check Gateway Status
If an online payment gateway is connected, verify whether the transaction is awaiting banking confirmation or customer authentication.
Step 4: Update Order Once Settled
Once payment confirmation is received, proceed with standard packaging and dispatch; if the payment ultimately fails, cancel or archive the order according to your workflow.
What You Should See
- Pending orders kept on hold until payment confirmation arrives, protecting your merchandise inventory.
Common Problems & Troubleshooting
Problem: Order Remains Pending Indefinitely
Solution: Reach out to the customer or cancel the unpaid order after your designated reservation window expires to release reserved stock.