How to Handle Returned Orders
Explains the operational workflow for receiving returned items from customers, assessing item condition, and recording inventory returns.
Before You Begin
- Have your store return policy guidelines accessible for reference.
Step-by-Step Instructions
Step 1: Receive and Inspect Return
When the returned parcel arrives, verify that the returned items match the original order lines and satisfy return condition requirements.
Step 2: Locate Order Record
In your Admin Panel, navigate to Orders and open the customer order associated with the return.
Figure 96.1: Return Orders Tab in Shopiators Admin
Step 3: Restock Salable Inventory
If the item is in original condition, update inventory stock counts to make the unit available for sale again.
Step 4: Update Order Records
Add notes to the order documenting receipt of the return and proceed with exchange or refund.
What You Should See
- Returned items accurately accounted for and inventory counts updated in your catalog.
Common Problems & Troubleshooting
Problem: Returned Item Damaged in Transit
Solution: Document item condition with photographs and consult your return policy terms regarding damaged returns.