How to Handle Refund Requests

Covers the procedural steps for managing customer refund requests according to your store refund policy.

Step 1: Review Refund Request Reason

Examine the customer request (e.g. damaged item, wrong size, or cancellation prior to dispatch).

Step 2: Check Policy Eligibility

Confirm that the request falls within your published return and refund timeframes.

Figure 97.1: Refund Orders Tab in Shopiators Admin

Step 3: Process Refund Transaction

Issue the refund through your payment channel or process manual payout for COD returns according to your standard operating procedures.

Step 4: Update Order Status & Notes

Record the refund transaction details and date in the order notes for clear accounting records.

Clear documentation of approved refunds reflected in your store operational records.

Problem: Disputed Refund Amount

Solution: Review whether original shipping charges or restocking fees are refundable per your published policy.