Understanding Orders in Shopiators

Introduces merchants to the Orders module in the Admin Panel, explaining order summaries, customer records, and order columns.

Before You Begin

• Sign in to your Admin Panel with administrator or order manager credentials.

Step-by-Step Instructions

Step 1: Navigate to Sales in Sidebar

In your Shopiators Admin Panel sidebar, expand Commerce and click Sales.

Step 2: Select All Orders

Click All Orders (URL: /admin/orders?tab=all) to open the complete merchant order management view.

Figure 81.1: Orders Management Screen with Status Filter Tabs (All, Pending, Accepted, Ready, Shipped, Delivered, Cancelled)

Step 3: Review Order Table Columns

Inspect incoming orders displaying Order, Customer Name, Reason, Order Date, Payment Method badge, and Fulfillment Status.

Step 4: Inspect Status Tabs

Switch between status tabs (All Orders, Refund, Return, Cancel) to review orders requiring immediate operational attention.

What You Should See

• A structured overview of all incoming customer orders arranged chronologically.

Common Problems & Troubleshooting

Problem: Orders List Appears Empty

Solution: The orders list will populate as soon as test orders or live customer purchases are completed.

Related Help Articles

• What Should I Do When I Receive My First Order?
• Understanding the Shopiators Order Lifecycle

Complete Settings Reference

The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.

Setting / Option Name	What It Does (Platform Function)	Merchant Example / Use Case
Order Tabs	Categorizes orders into actionable queues: all, pending, accepted, ready, shipped, delivered, cancelled, return, and refund.	Quickly switch to the “Return” tab every morning to process customer returns without searching through fulfilled orders.
Payment Method Indicator	Displays the payment mode used by the customer: Cash on Delivery, Online Payment, Bank Transfer, or UPI.	Enables dispatch teams to verify whether an order is already paid online or requires cash collection by the courier.
Order Status Badge	Shows the current lifecycle stage: pending, inprocess, inshipping, delivered, or cancelled.	Helps teams prioritize: “pending” orders need packing, while “inshipping” orders are already with the courier.