What Should I Do When I Receive My First Order?
Provides an immediate, confidence-building action guide for store owners processing their first real customer purchase.
Before You Begin
- Confirm access to packaging materials and the ordered physical product in inventory.
Step-by-Step Instructions
Step 1: Open the Order Details
Navigate to Orders in your Admin Panel and open the newly arrived order.
Step 2: Verify Payment and Address
Confirm the payment method (Prepaid or Cash on Delivery) and review the shipping address.
Step 3: Pick and Package the Item
Retrieve the ordered item from stock and pack it securely for shipping.
Step 4: Hand Over to Courier and Add Tracking
Dispatch the package through your chosen courier and update the order with tracking details.
What You Should See
- The order transitioned smoothly from newly received to dispatched in your dashboard.
Common Problems & Troubleshooting
Problem: Shipping Address Incomplete
Solution: Reach out to the customer via email or support phone to verify apartment or postal code details before dispatching.