How to Update Shipping Status
Details how store staff can update the delivery status of an order to keep internal teams and customers informed of package movement.
Before You Begin
- Confirm carrier updates or delivery confirmation receipts.
- Access the order in your Admin Panel.
Step-by-Step Instructions
Step 1: Navigate to Orders
Navigate to Commerce -> Sales -> All Orders in your Admin Panel sidebar and locate the order.
Step 2: Select Fulfillment Status
Click on the fulfillment status control to view available state options such as Unfulfilled, Shipped, or Delivered.
Step 3: Apply the New Status
Choose the updated status corresponding to current carrier progress and save the modification.
Step 4: Verify Order Timeline
Review the order history log to ensure the status change was recorded with the current timestamp.
What You Should See
- The order record displaying its current fulfillment phase across order list tables and customer view.
Common Problems & Troubleshooting
Problem: Status Accidentally Marked Delivered Ahead of Time
Solution: Revert the status back to Shipped or In Transit and add a note in order history to document the correction.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Shipping Carrier | Records the courier company handling physical transit. | Enter “Shiprocket”, “Delhivery”, “Blue Dart”, or “Ecom Express”. |
| Tracking Number / AWB | The unique consignment Air Waybill identifier issued by the logistics partner. | Enables real-time parcel tracking for both store staff and buyers. |