How to Cancel an Order
Guides merchants through safely cancelling an order requested by a buyer or necessitated by inventory discrepancies.
Before You Begin
- Confirm the package has not already been handed over to the courier partner.
Step-by-Step Instructions
Step 1: Open the Order to Cancel
In your Admin Panel, navigate to Orders and select the relevant order.
Step 2: Select Cancel Order
Locate the Cancel Order action within the order management options.
Figure 93.1: Cancelled Orders Tab in Shopiators Admin
Step 3: Confirm Inventory Restock
Confirm whether the cancelled line items should be returned to available catalog inventory.
Step 4: Finalize Cancellation
Save changes to mark the order status as Cancelled.
What You Should See
- The order status displaying Cancelled and inventory adjusted accordingly.
Common Problems & Troubleshooting
Problem: Order Already in Transit
Solution: If an order is already with the courier, contact the courier to request a package intercept or handle via return policy upon delivery.
Related Help Articles
Complete Settings Reference
The table below details every configuration field, option, and toggle for this feature, explaining what each setting controls with practical merchant examples.
| Setting / Option Name | What It Does (Platform Function) | Merchant Example / Use Case |
| Status: Cancelled | Terminates order processing and stops fulfillment. | Use when customer requests cancellation before dispatch or payment cannot be verified. |
| Cancellation Tab | Dedicated queue under Sales -> Cancel Orders isolating voided orders. | Separates cancelled records so monthly sales reports remain accurate. |