Common Payment Problems and Solutions
What this does
Provides troubleshooting solutions for manual payment verification queues in the Admin Panel.
Before you begin
- Ensure you have access to your Admin Panel and business payment transaction records.
Step-by-Step Instructions
1. Access Manual Verification Queue: Log in to your Admin Panel and navigate to Sales -> UPI Transfer Queue.
2. Inspect Pending Items: Locate the order row requiring review.
3. Cross-Reference UTR Number: Check the customer’s uploaded receipt reference ID (UTR) against your bank credit notification.
4. Approve or Reject: Click Approve if payment is verified, or Reject to state a review remark.
What you should see
- Updated payment status reflected in the order review table.
Common problems
| Problem | Solution |
| Receipt Image Unclear | Click Reject and add a note requesting the customer re-upload a clear receipt screenshot. |
| UTR Not Found on Bank Statement | Hold approval until the transaction credit resolves in your bank account statement. |
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