How to Handle a Payment Dispute

Provides best practices and procedures for responding to chargebacks or disputed payments filed with financial institutions.

Log into your payment gateway portal where dispute notices are officially filed.
Gather relevant order fulfillment records, tracking numbers, and delivery confirmation proof.

Step 1: Review the Dispute Notice

Read the claim details in your payment provider portal to identify the dispute reason, such as unrecognized charge or item not received.

Step 2: Locate Order and Delivery Records

Retrieve the order in your Shopiators Admin Panel and gather carrier tracking records showing proof of delivery to the buyer address.

Step 3: Submit Evidence to Payment Gateway

Upload proof of shipment, tracking details, customer communication logs, and store policy links through your gateway dispute interface.

Step 4: Monitor Resolution Status

Check gateway updates as the card network or bank evaluates the submitted documentation.

Thorough evidence submitted within required deadlines to maximize dispute resolution chances.

Problem: Carrier Tracking Shows Delivered but Customer Claims Non-Receipt

Solution: Provide official carrier delivery confirmation documents and recipient address verification in your gateway response.